Frequently Asked Questions

General

What is Joy?

Joy is the smart photo album - a storytelling device that lives in your home and connects you with your family near or far.  With technology like StoryTime, voice notes, slideshow and wireless charging, Joy reimagines the way families communicate around the photo, videos and stories of their lives.

What comes in the box?

Joy Photo Album, Wireless Charging Stand, Power Cable, Quick Start Guide, Dusting Cloth

Will I need wifi to operate it?

Wifi connection is necessary to keep all your photos and videos up-to-date.

Do I have to back-up the Joy Photo Album or does it back-up automatically?

Don’t worry, Joy will always keep a copy of your album contents backed up to our cloud service. You can also download photos and videos using the app if you prefer to keep a local copy.

Can I download photos from Joy?

Yes, you can download photos and videos via the app.

Is there a fee for cloud storage?

Joy Photo Album owners receive 10GB of free cloud storage. Additional cloud storage plans available at $3.99/mo for 200GB and $9.99/mo for 1TB.

Is sound built into the Joy Photo Album?

Yes, we have built in speakers so you can enjoy watching your videos on the Joy Photo Album and also for using our StoryTime feature.

What files types does Joy support?

Joy supports jpeg, png, mov, mp4, raw, and panorama images at this time.

Can someone send photos to a Joy Photo Album user if they don't have a Joy Photo Album themselves?

If you don't have the Joy Photo Album, you can still share photos and videos using the Joy app.  That's because every Joy Photo Album and Joy Account is associated with a Joy user’s email address. How it works: Using the Joy App, select photos and a title to create the album, cc: the Joy Photo Album user's email address, and the photos will instantly appear in your Joy App and your friend’s Joy Photo Album and Joy App as well.

Technology

How do I charge the Joy Photo Album?

Just place the Joy Photo Album upright on either side of the Joy dual-angle wireless charging stand. The device attaches to the stand by magnet and a charge indicator confirms that it is actively charging.


What are the technical specifications for the Joy Photo Album?

Orders and Shipping

What countries do you ship to?

US and Canada only at this time, but we hope to ship internationally soon! Join our international waitlist to be the first to know when we're available in your country.

What is the cancellation/refund policy?

Joy allows for a 30 day cancellation period from delivery of the device.

Is there a warranty on the product?

Your Joy purchase includes 1 year limited warranty and service.

How do I receive my reward after referring someone?

Rewards will come in the form of an Amazon e-gift certificate via email. If you don't receive an email as a result of a successful referral please email hello@joy.co

Why not a tablet?

 Traditional Tablets

Joy Album

A multi-function computer for work and entertainment A permanent home for organizing and reliving your memories
~9" rectangular screen 13.3" screen for beautiful layouts, and wide viewing angles
Contains work emails and documents No private or work information
Filled with social media, apps, notifications A distraction-free place for friends and family to relive their adventures together
Ads, ads and more ads No ads
Local, limited storage Cloud first, unlimited storage capabilities
Turned off when not in use Showcases your photos and videos when not in use
Cover, lockscreen, wires and ports No wires and no ports. The wireless charging stand means Joy is always within reach
Video conferencing StoryTime™: screen share your photo albums over a voice call for real-time storytelling